PRIVACY POLICY

PURPOSE

Waterlily Consulting is committed to protecting the privacy of individuals and handling personal information in a transparent, secure and responsible manner.

This Privacy Policy outlines how personal information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ('APPs').

By accessing this website, submitting an enquiry or engaging with our services, you acknowledge and accept the practices outlined in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Waterlily Consulting may collect personal information including but not limited to:

first and last name
organisation name
organisation size
email address
phone number
details provided through website enquiry forms
project information and service requirements
communications exchanged with us via email, website or phone

We only collect personal information that is reasonably necessary to support our business activities and service delivery.

HOW WE COLLECT PERSONAL INFORMATION

Personal information is collected directly from individuals when they:

submit an enquiry via our website
complete an enquiry or contact form
communicate with us via email or phone
engage with our services
request information or a proposal

Where possible, personal information is collected directly from the individual concerned.

PURPOSE OF COLLECTION

Personal information may be collected and used for the following purposes:

responding to enquiries
understanding project requirements
providing consultancy and professional services
delivering governance, documentation, compliance and operational consulting services
preparing proposals and service information
maintaining internal administrative and record keeping processes
improving our website and client experience

Where consent has been provided, we may also contact individuals regarding relevant service updates or information.

Individuals may opt out of receiving communications at any time by contacting us.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Waterlily Consulting takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information is stored using reputable digital systems and access is limited to authorised persons only.

While reasonable safeguards are maintained, no electronic transmission or storage system can be guaranteed to be completely secure.

DISCLOSURE OF PERSONAL INFORMATION

Personal information may be disclosed to trusted third party service providers where reasonably necessary to operate our business.

This may include:

website hosting providers
enquiry and form management platforms
email and communication services
business administration tools
website analytics providers

We do not sell, rent or trade personal information.

Some service providers may process or store information outside Australia. Where this occurs, reasonable steps are taken to ensure information is handled appropriately and in accordance with applicable privacy obligations.

WEBSITE ANALYTICS AND COOKIES

Our website may use cookies and standard website analytics tools to understand website usage and improve functionality and user experience.

These technologies may collect technical and usage information including pages visited, device information and interactions with website content.

Information is generally aggregated where possible and used to support website performance and service improvement.

You may disable cookies through your browser settings. Please note that some website functionality may not operate as intended if cookies are disabled.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

respond to enquiries
provide services
maintain business records
comply with legal obligations

Information that is no longer required will be securely deleted or de-identified where appropriate.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

Individuals may request access to personal information held about them and request corrections if information is inaccurate, incomplete or outdated.

Requests can be made using the contact details below.

COMPLAINTS

If an individual has a concern or complaint about how personal information has been handled, they may contact Waterlily Consulting.

We will review concerns and respond within a reasonable timeframe.

If an individual is not satisfied with the outcome, they may contact the Office of the Australian Information Commissioner ('OAIC').

CONTACT DETAILS

For privacy enquiries, access requests or complaints, please contact:

Waterlily Consulting
Email: info@waterlilyconsulting.com.au

UPDATES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, website functionality or business practices.

The current version will always be available on this website.

Effective Date: 27 May 2026
Last Updated: 27 May 2026